Privacy Policy

This privacy policy sets out how New Hope Animal Rescue uses and protects any information that you give to us when you use our (New Hope Animal Rescue's) website. By using our website, you agree to the collection and use of such information in accordance with this privacy policy.

 

New Hope Animal Rescue is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

 

New Hope Animal Rescue may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. Last updated on 23/08/2025.

 

What Information We Collect

 

We may collect the following information:

 

• Contact information such as your name, email address, telephone number and billing address

• Information relevant to our fundraising or other activities

• Usage data

 

We use Wix and PayPal to securely process donations or other payments made via our website. When you make a payment, information stored about you includes your name, email address, phone number, donation amount(s) and donation date(s), along with other information that you may provide. We use this information for administrative purposes only.

 

Usage data may include information such as (but not limited to) your IP address, device type and browser, the pages that you visit, unique device identifiers and other diagnostics data.

 

Donations Via Our Website

 

You can donate to New Hope Animal Rescue via the donation form on our website and choose a one-time amount or a recurring amount (monthly donation subscription). If you select a recurring donation, you will be charged for this each month via the payment method you enter at checkout. When you donate, information including your name, email address, billing address, donation amount, donation type (one-time or recurring), date of donation, and donation/order ID is stored for administrative purposes.

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If a payment fails on a recurring donation, then the donation subscription will enter a grace period of three days, during which one attempt will be made automatically each day using the existing payment method to try to process the donation and continue the subscription. If the grace period elapses without successful payment, the donation subscription will cancel automatically.

 

You can cancel your donation subscription at any time. To cancel using your Wix membership account, visit our Ways to Help page and use the link by the donation form to login to your account, then via the dropdown menu go to ‘My Subscriptions’ and cancel if you wish. To cancel without a Wix membership account, look for the subscription in the relevant area of your bank account or payment platform (e.g. PayPal) and remove the subscription. If you have any difficulty with cancellation, either contact us or Wix Support and request that your donation subscription be cancelled. You will need to provide the donation details such as the transaction ID and/or the email address used for the subscription in order to verify your payment and process the cancellation.

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Donations which have already been completed are non-refundable, however if you believe you have made an error with your donation please contact us as we may be able to help.

 

This information relates specifically to donations made via the donation form on our website, not to donations processed elsewhere.

 

Cookies

 

A cookie is a small text file that can be placed on your device when you visit a website. Cookies help us to provide you with a better experience when browsing our website. We use cookies to provide features on our website, to personalise content and ads, and to analyse our traffic. We also share information about your use of our website with our fundraising, advertising, social media and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

 

The law states that we can store cookies on your device if they are strictly necessary for the operation of this website. For all other types of cookies we require your permission. When you first visit our website, you can select your consent preferences to the cookies we use via the cookie consent banner that appears as a pop-up. You can also change or withdraw your consent to cookies being used by our website at any time via the cookie consent widget that appears as a fingerprint icon in the bottom left corner of our web pages. If you wish to contact us regarding your consent to cookies, please be sure to state your consent ID to us.

 

You can change your browser settings to reject all cookies, however if you do this then some parts of our website may not function properly on your device.

 

Our website uses different types of cookies, including session and persistent cookies, and first and third party cookies. Session cookies are cookies that expire at the end of a browser session and persistent cookies can be stored for longer. First party cookies are set by our website and third party cookies are set by third party services that appear on our website. We use cookies for the purposes outlined below:

 

Necessary: Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

 

Statistics: Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

 

Marketing: Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

 

To read more about cookies, you can visit: www.allaboutcookies.org

 

What We Do With The Information We Gather

 

We require the information we gather for administrative purposes and to measure our website's performance, in particular for internal record keeping and for improving our website and its services.

 

We do not sell or lease your information, nor do we share it with any other third parties unless we are required by law to do so.

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

Links To Other Websites

 

Our website may contain links to other websites. If you use these links to leave our website, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for any protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. For additional information we recommend that you refer to the privacy policies of those websites.

 

Controlling Your Personal Information

 

You may choose to restrict or revoke the collection or use of your personal information in the following ways:

 

If you have previously agreed to us using your personal information, you may change your mind at any time, to do so please contact us.

 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A fee may be payable. If you would like a copy of the information held on you please contact us.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible. We will work to correct any information found to be incorrect or incomplete.